Career
Professional career
22+ years across enterprise delivery, Agile coaching, and platform operations — most recently focused on AI-enabled program management.
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Publicis Sapient — Program Manager
- Lead end-to-end delivery of software development and data engineering initiatives for global enterprise clients.
- Manage cross-functional Agile teams comprising engineers, business analysts, and technical leads across distributed locations.
- Drive Agile delivery using Scrum and SAFe practices while ensuring predictable execution and continuous improvement.
- Partner with client leadership, product owners, architects, and engineering managers to align delivery with business priorities.
- Own delivery governance including program planning, RAID management, dependency tracking, and executive reporting.
- Establish delivery metrics and dashboards covering sprint health, velocity, throughput, lead time, and release readiness.
- Champion AI-enabled delivery practices, leveraging Copilot, Azure DevOps, and in-house AI products to improve planning efficiency and team productivity.
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Novo Nordisk — Scrum Master
- Led multiple high-performing Scrum teams to successful project deliveries using SAFe Agile practices.
- Facilitated all key Scrum ceremonies while coaching Product Owners and uplifting overall Agile maturity.
- Turned retrospective insights into actionable process improvements that boosted team productivity.
- Pioneered AI integration — introducing a chatbot and Copilot4DevOps to automate tasks and reduce manual effort for teams and Product Owners.
- Designed data-driven dashboards providing real-time metrics and transparency to stakeholders.
- Worked across SAFe, PI Planning, ART, DevOps, Lean, Value Stream Mapping, OKRs, and regulatory projects (GxP, GDPR).
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L&T Infotech — Associate Consultant & Team Lead
- Led a team of nine managing global Siebel CRM operations and mission-critical enterprise applications.
- Drove 24x7 operational stability across globally distributed teams, establishing escalation frameworks and removing systemic bottlenecks.
- Improved data integration performance by 15% through risk mitigation, performance tuning, and capacity planning.
- Implemented proactive monitoring and preventive maintenance leveraging automation and ITIL best practices.
- Enforced change management compliance and refined DevOps workflows to strengthen delivery governance.
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Mphasis — Senior Software Engineer
- Managed and administered multiple Siebel CRM environments, ensuring seamless delivery, availability, and scalability.
- Directed SIT and UAT execution across multilingual, cross-functional teams, reducing defect leakage.
- Cut unplanned downtime by 35% through root-cause analysis, system monitoring, and architectural optimization.
- Increased release velocity by 25% by re-engineering deployment pipelines and automating repetitive tasks.
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Oracle — Technical Analyst
- Independently managed and administered Siebel CRM and OBIEE environments, ensuring compliance and business continuity.
- Managed global platforms with strict SLA adherence, ensuring high availability and accurate enterprise reporting.
- Secured end-to-end data pipeline integrity through rigorous validation of upstream–downstream integrations.
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Tech Mahindra — Technical Associate
- Independently managed Siebel CRM environments within large-scale telecom order management programs.
- Led end-to-end incident management and environment deployments, ensuring uninterrupted service continuity.
- Introduced structured, ITIL-aligned change management practices, reducing deployment risk during production rollouts.
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University of Rajasthan — Bachelor of Engineering, Computer Science